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Return and Refund Policy For Physical Merchandise

Last updated: June 14, 2023

Thank you for shopping at Fretboard Playground .

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Fretboard Playground .

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Fretboard Playground , accessible from https://www.fretboardplayground.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order of physical product within 7 days without giving any reason for doing so. For content-access and digital products, please see section below. 

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

PO Box 158731
Nashville, TN 37215

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

Return & Refund Policy For Memberships, Subscriptions, and All Other Non-Physical Product:

Last Updated: June 14, 2023

Memberships & Subscriptions:

In choosing to enter into a membership agreement (hereinafter referred to as subscription) with Fretboard Playground, You are doing so under the conditions that the material contained within is licensed to You for Your personal use during the period for which You have paid. These digital Goods will remain accessible for the full length of the term you have entered into an agreement with this Website for, accessible through Your user account at https://www.fretboardplayground.com 

In the rare event of violations of the Terms Of Service, breaches of Community Guidelines, any illegal, inappropriate, or unauthorized behavior creating a liability for Us, and/or inappropriate conduct towards other members resulting in monetary or legal damages to the Company, Your membership and account may be terminated with access revoked immediately. In all other cases, refer to the preceding paragraph. 

 

Sales:

1. Sales of digital eBooks, recordings (whether audio-visual or audio), one-on-one guitar lessons, recorded tracks, overdubs and eSessions are offered on an all-sales-final basis and not eligible for refunds.

2. In the event of products granting personal time, as in the case of all one-on-one lessons, meetings, or Single Song Overdubs compliant with the American Federation Of Musicians Local Chapter 257 (hereinafter referred to as the Nashville Musicians Association), those Goods and services are offered in exchange for a specific length and schedule of personal time granted by the Us to the customer at time of sale. Pursuant to those conditions, all sales are final. 

4. In the event of teacher cancellations, tardiness, or no-shows, You are eligible for a full refund or re-schedule, whichever you prefer. 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: